Cornwall-area resident finally gets Canada Post money order returned

Cornwall-area resident finally gets Canada Post money order returned

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A money order that seemed to have gone astray nearly two months ago ended up back in the hands of the original sender over the weekend.

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It was last week when Shari Larkin, from the Cornish area, said with a wink that she thought Canada Post was “holding my money order hostage” or at least couldn’t explain why it wasn’t getting it back – or where it was, although it had a tracking number and return address.

“In this day and age with technology, that’s ridiculous,” Larkin said of the situation and specifically the lack of information she believes she received from Canada Post.

On Monday, following inquiries from the Standard Freeholder late last week, the Standard Freeholder said it could confirm the mailpiece was “successfully delivered to the customer on Friday January 27th. We notified the customer of this update that day.”

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Canada Post’s media department further explained that if mail is refused by the recipient or deemed undeliverable because, for example, it has an incomplete address or is damaged, it will be returned to the sender. Larkin said Monday morning she expected that day to come, but she still thinks the Canada Post statement is missing.

“I figured I’d get it back eventually,” Larkin said. “(But) it’s very clear what my return address is. (And) it’s hard to damage a money order – the money order is in perfect condition.”

Larkin said she bought the $100 money order from Canada Post at Shoppers Drug Mart in Cornwall Square in early December. She sent it to a recipient in Ottawa, but it was refused and Larkin confirmed that it had been returned to her.

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Two weeks later, when it still hadn’t arrived, things got interesting — and a little frustrating — for Larkin, who said she could speak to a Canada Post representative on a 1-800 number, who said it was uncertain , where exactly was money order, but it had been sent to a security center for some reason and to wait three weeks. Larkin waited, then called back earlier this month, but was told she would have to wait a few more weeks to get the money order back, or at least more specific information on her status.

“I couldn’t believe it,” Larkin said. “It’s my money.”

Canada Post’s media department said in its Monday email that customers having problems with their mail delivery can contact Canada Post’s customer service team online at or by calling 1-866-607-6301 (TTY: 1-800-267-2797).

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