‘Waste of time’: Beyonce fans fume after O2 apologizes as crazy rush for tickets overwhelms platform
LONDON, UK: After encountering “huge demand”, O2 has apologized to Beyonce fans who were having trouble purchasing tickets for the singer’s UK tour dates. Advance ticket sales for O2 customers went live on Thursday 1st February via the O2 Priority app and website. However, several Beyonce fans reported problems during the purchase process.
They took to social media to vent their anger after the ticket-booking platform appeared to thwart their efforts to snag tickets. O2 then apologized to its customers for the inconvenience. The statement read: “We apologize to all customers who are having difficulty getting Beyonce tickets through our Priority platform today. We are seeing tremendous demand and are doing everything we can to ensure all of our customers get through.”
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“Waste of everyone’s time”
Still, angry fans slammed the platform over the disappointment. One person wrote on Twitter: “This is so disappointing (and incredibly predictable). I don’t know anyone who even got into the app! Such a waste of time for anyone pressing refresh for more than 1 hour, it’s supposed to be a benefit not a hassle. What are you doing to prevent this from happening again?”
Our apologies to everyone who is having trouble getting Beyoncé tickets through Priority. The tickets are selling and we see a huge demand. We’re doing everything we can behind the scenes to make the app run smoothly.
— O2 (@O2) February 2, 2023
“When you were directed to purchase tickets, you brought me back to this page instead!! It happened more than once on my phone. Please fix this error!! The tickets I was looking for are most likely gone now,” added another. Someone remarked, “You really need to get better. Neither the app nor the website worked before the presale even started. and tickets are sold to whom? Bots and scalpers???” “Are your staff not working? The pre-sale was over an hour ago and your website and app are still unavailable,” ranted another. “The same thing happened with the Peter Kay tickets, so it will continue with all priority tickets,” another noted.
This is so disappointing (and incredibly predictable). I don’t know anyone who even got into the app! Such a waste of time for anyone pressing refresh for more than 1 hour, it’s supposed to be a benefit not a hassle. What are you doing to prevent this from happening again?
— Jane Morrison (@CuriousJane_x) February 2, 2023
When you were directed to purchase the tickets you brought me back to this page instead!! It happened more than once on my phone. Please fix this error!! The tickets I was looking for are most likely gone now 😒 pic.twitter.com/ZDPro23PZB
— Luke (@Apollo3553) February 2, 2023
You really have to come out better than that. Neither the app nor the website woke up before the presale had even started. and tickets are sold to whom? Bots and scalpers???
— Tory Lanez is spending Valentine’s Day in prison 🤭 (@BeLikeAudrey) February 2, 2023
The same thing happened with the Peter Kay tickets, so it will continue with all priority tickets
— David J. Wright (@DJWMarathonMan) February 2, 2023
Beyonce, 41, announced on Wednesday that she will be heading to the UK for a series of live performances as part of her first international tour in seven years. As part of their Renaissance album tour, the global pop sensation will perform at Cardiff’s Principality Stadium on May 17th, Edinburgh’s Murrayfield on May 20th and Sunderland’s Stadium of Light on May 23rd.
She will then perform for two nights on May 29th and 30th at Tottenham Hotspur Stadium in London. The world tour is expected to kick off in Stockholm on May 10 before hitting stadiums across Europe and the UK in the spring and summer. For the UK events, pre-sale O2 Priority ticket prices varied from $69 for a seated ticket to $2,952 for a VIP experience on the front row of the stage.
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